News & Events



Virtela, an NTT Communications Company, Wins Gold Award for Most Customer-Friendly Company of the Year

Date: October 2, 2014 |

Customer Service Highlights:

  • 97% of customers report they are highly satisfied or satisfied with the courtesy of technical staff
  • 95% of customers say they are highly satisfied or satisfied with their overall service experience
  • 99% of trouble tickets are opened proactively and 95% of issues are resolved on the first call

DENVER, October 2, 2014 - Virtela, an NTT Communications company, today announced it was named a Gold Winner in the 2014 Best in Biz International Awards for ‘Most Customer-Friendly Company of the Year.’ Virtela was honored for its customer-centric core values, its passion for support and its highly personalized customer service model that sets new standards for operational excellence and customer satisfaction. The Best in Biz Awards International is the only independent business awards program judged solely by members of the press and industry analysts.

“Virtela and NTT Com foster a culture of partnership with our customers to offer the highest quality service delivery and support,” said Ted Studwell, Virtela’s senior vice president of engineering and operations. “We’re pleased to be recognized by Best in Biz for our dedication to developing meaningful, trusted relationships with our customers through personalized and proactive support that gives customers the peace of mind to focus on their core business.”

More than 97% of Virtela customer survey respondents said they were highly satisfied or satisfied with the courtesy of Virtela technical services staff, and 95% said they were highly satisfied or satisfied with their overall experience with Virtela. Virtela Global Operation Centers (GOCs) are staffed around the world by IT engineering experts who proactively monitor, inspect, detect and analyze customer networks and IT infrastructure. More than 99% of trouble tickets are opened proactively and 95% of customer issues are resolved on the first call.

Virtela’s technology innovations are also critical to achieving high levels of customer satisfaction. Through its predictive network analytics platform, Virtela is able to identify and resolve 95% of network issues before they impact quality of service. The company also offers the VirtelaView customer portal for real-time visibility and control of services. Using the portal, customers have the unprecedented ability to instantly activate and configure cloud-based services, including application acceleration, network, security and remote access services.

More than 200 entries were received in this year’s Best in Biz International Awards program from companies across more than 30 countries. Winners were determined by an independent panel of 27 judges from top-tier news, business, finance and technology publications, with all continents represented.

Recognition from the International Best in Biz Awards further expands a growing list of industry accolades Virtela has received for its superior customer support, innovative cloud-based services and unique approach towards managed network service delivery. Virtela has won more than 100 industry awards including the prestigious Leading Lights Award, American Business Award, World Communication Award, Communications Solutions Product of the Year Award, Fierce Innovation Award, Excellence in SDN Award, and Global Telecom Business Innovation Award.

To see the full list of winners, please visit: Best in Biz 2014 International Awards.

About Virtela

Virtela Technology Services Incorporated, an NTT Communications company, is the smart alternative for enterprise networking and virtualized IT services. Recognized by more than 100 awards for outstanding service innovation, the company delivers services via its Virtualized Overlay Network and Virtela Enterprise Services Cloud (ESC) platform, which enables the transition of branch office networking and security services to the cloud. Virtela gives enterprises the benefit of “asset-light” software-defined networking that delivers up to 80% cost savings in upfront capital and 30% savings in ongoing operating expenses.

Virtela’s services suite includes global managed network, security, mobility, application acceleration and IT infrastructure services.

Virtela is headquartered in Denver, Colorado, with global support centers. For more information, please call +1 (720) 475-4000 or visit

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Media Contact:
Jane Morrissey

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